Public sector
Municipality unifies digital services and citizen journeys
Redesign of core journeys (permits, notifications) with accessibility and WCAG as the baseline.
Client challenge
Fragmentation across legacy portals, high call volumes and unclear status for residents and businesses.
bayata approach
Service blueprints, links to base registries where possible, and train-the-trainer for front desks.
Measured outcome
Fewer repeat contacts and higher digital self-service for standard applications.
32% fewer phone tickets on two priority products within six months
Services
- Strategy & Business Transformation
- Change Management